Our Counsellors

Our counsellors come from a wide range of backgrounds. We don’t share the same story, but we all share a passion for helping others.

We come from many different cultures and speak many different languages. Some of us were born in Canada or moved here when we were very young, while some of us spent most of our lives in another country before moving here.

We are counsellors from many different genders. We are straight and also part of the LGBQ community.

We have a wide range of experience to draw from when counselling. Some of us studied psychology or counselling and have a clinical background to draw on. Some learned from family about the value of helping others and have been volunteering all our lives. Others simply have a knack for connecting with people. You can trust us because no matter our experience, we all have professional training in how to be a counsellor.

Many of us are counsellors because we have been through our own challenges. Some of us have struggled with emotional and sexual abuse, bullying, addiction, eating disorders, and mental illness. We’ve lost people close to us. Some of us battle anxiety and depression.

Many of us continue to work through these issues on a daily basis. When times were hard, we turned to resources like Kids Help Phone ourselves and we know how much they can help. Maybe we had influential counsellors of our own when we were teenagers who helped us through tough times, and we want to follow their example. Or maybe we didn’t have anyone to reach out to and remember just how difficult that was.

All of us are motivated by the desire to make a positive change in someone’s life and to be there when times are hard. We value listening, empathy, compassion, curiosity, creativity, open minds and open hearts. We know it is not our job to judge: we’re here to listen and help you find the answers you already have within you.

We know how hard it can be to share what’s going on. We are here to support you no matter how big or small your problem may seem. What you think and feel matters. Even if you don't feel it's important, we will treat it seriously. We recognize that by reaching out, you are taking an incredibly brave step – we will gladly be there for you on the other end.

Counsellor Snapshots

We all have our own unique backgrounds and personal experience that we bring to our counselling. A lot of people want to know more about our stories and what makes us qualified to help. Here are a few answers to some frequently asked questions.

“Since you don't get to choose your parents or the stressors that come at you in life I like the idea of being able to help people see what they can do or be by simply being there to listen and support youth when they need someone to talk to.”
“I was impressed by the manner in which my high school counsellor connected with the kids and I developed a keen interest in counselling with the intent that my career should make a significant difference in people's lives.”
“My family's experience with mental illness, my interest in what makes people tick, and the genuine desire to support people through tough times.”

“I grew up in a family who helped in various capacities, professionally and personally. I have also reached out to some resources and saw how helpful it was and [how it] allowed me to grow as a person.”
“As a gay and trans person I found my coming out process as something that helped me develop a greater understanding of the issues that LGBTQ youth face.”
“I had some struggles as a teenager, moving from city to city, making new friends and leaving again, breaking up with girlfriends, arguing with parents, struggling in school, not knowing what I wanted to be when I grew up... all the ‘usual stuff!’”
“Everyone has a different story and has a unique perspective on their lives. You can never jump to conclusions as everyone is different. I also think it's never fully possible to understand someone's exact reality- but we can empathise!”
“[You have to be] a better listener than a talker, empathy, skills and education in various areas that concern youths today...but listening is always key.”
“How to listen, really listen to what someone is saying. Being able to set aside judgement, to be able to meet the client where they are, but also be able to support them in moving forward.”
“When you are ready, we will be here for you in whatever way you need us to be. We do care.”
“You don't have to share anything you are not comfortable with: we are here to listen. We care, and if at anytime you feel uncomfortable, just hang up...this is YOUR call and you are in charge of what you want to share and how much.
“A problem is a problem is a problem. A small problem can sometimes become a big problem if it's not addressed. If it's bothering you, it's worth a call.”

“There are no straight lines from point A to point B in life. Sometimes you might think that things are not happening as they should, but that's often a fact of life. Sometimes it helps if someone can remind you that life is not always going to go along smoothly, but that's okay. It is normal..”